Privacy Policy

1. About LeadHub

LeadHub is a CRM platform developed and owned by The Digital Hype, a company based in Mumbai, India. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use LeadHub.

By using LeadHub, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company name, and password (stored as a cryptographic hash).
• Usage Data: Pages visited, features used, timestamps of actions, and browser/device information.
• CRM Data: Lead details, contact information, task notes, pipeline stages, and other data you input into LeadHub.
• Technical Data: IP address, browser type, operating system, and referring URLs.
• Communications: Any messages or support requests you send us.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the LeadHub platform.
• Process your account registration and authenticate your identity.
• Send transactional emails (password resets, account notifications).
• Monitor and analyze usage to improve performance and user experience.
• Detect, prevent, and address security incidents or fraudulent activity.
• Respond to customer support inquiries.
• Comply with applicable legal obligations.

We do not sell your personal data to third parties.

4. Data Storage and Security

Your data is stored on secure servers hosted by trusted cloud infrastructure providers. We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit.
• Bcrypt hashing for passwords — we never store passwords in plain text.
• Role-based access controls to limit data access within your organization.
• Regular security reviews and monitoring.

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in operating LeadHub (e.g., email delivery, cloud hosting, payment processing) — under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

6. Cookies

LeadHub uses cookies and similar technologies to maintain your session and remember your preferences (such as dark/light mode). These are functional cookies necessary for the platform to operate. We do not use advertising or tracking cookies.

7. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal compliance.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to certain processing of your data.
• Receive a copy of your data in a portable format.

To exercise these rights, contact us at info@thedigitalhype.com.

9. Third-Party Integrations

LeadHub may integrate with third-party services such as Meta (Facebook/Instagram) for lead capture, and payment processors for subscription billing. These third parties have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

LeadHub is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice within the platform. Continued use of LeadHub after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact: